****** - Verified Buyer
4.5
Update 7/3/15*So after my claim was sent, Katz response was more than what I expected. They refunded order and will be sending out another shipment as well! So I changed my rating back up. As I have said, the products taste very good. Was just disappointed in this circumstance but they have more than made up for it!Funny that my review seems to have disappeared when I told customer service I would be changing due to the horrible customer service I experienced. They were selling these as 11.5 ounce pies when I purchased ten of them. I only received these 8.25 ounce pies and they were only 1/3 filled with pumpkin. In their email response, they cannot fill them all the way to look like the picture otherwise they would run all over. So paying me back for the missing box of donuts on this order is the only customer service they gave me. It's too bad too, because the pies taste good but you are tasting mostly crust.So I will post the email conversation here as well as reporting them to Amazon.Hi this is about the pies. The donuts so far are very good. We had a pie the next day and then one tonight. As you can see from the pictures, they barely have any pumpkin in them. When I went to review and post the pictures I noticed the order says 11.5 ounce. The ones I received are 8.25. Picture included as well. The pies still tasted good but needed much more pumpkin in them. There was no pumpkin in the wrapper so it didn't run off the pie, just ran to one side and extremely flat. So I would like to know what happened??Thank you,Pam L.Dear Pam,We appreciate your correspondence with us regarding the pumpkin pies.Unfortunately, we can't fill more the pies since it will swish while being in transit.As for the 11.5 oz. pies, we thank you for bringing this our attention since it was by mistake put up this amount of oz. as we don’t make them for a long time now, we only do the 8.25 oz. (Our technician will update it now to make it easier for other customers)In addition, we truly apologize for the missing pumpkin pie. We did have a hectic time in the past few weeks and the shipping guys probably missed it on the invoice. I will definitely refund you for 1 pie, it should reflect on your bank statement within 24-48 hours.Again, I would like to apologize for the inconveniences this may have caused.Feel free to contact me should you need further assistance.Kind regards,FaigyKatz Gluten FreeOk, well since this is all you are going to do to satisfy the customer on complete false advertising by just giving me $2.09 back, I will have to change my review by adding this whole conversation before I file a report/claim with Amazon with these facts.Claim, 11.05 ounce pies, pictured filled to top with pumpkin. I received 10 pies that were 8.25 ounces and only filled 1/3 of the way. That is a product loss of 32.5 ounces on the 11.5 ounce pies and since they were only 1/3 full, another 50 plus ounces on filling. So I lost out on over 82 ounces of product I should have received and only got refunded for the missing donut box. Maybe you should sent this to your supervisor and ask them if this is proper customer satisfaction?!Sincerely,Pam L.The pictures are of three different pies. They all look the same.
